Learn how to write a business letter using the block format. Watching this video, you will learn how to format and organize your business letter. More importantly, you will then possess one more useful tool for making yourself heard in this crazy, unfair, and contentious world. Learn to resolve conflict in a way that is advantageous to you. At the end of the video is an assignment to write a complaint letter about rude service.

Writing a business letter can be a very empowering act. In life, as you no doubt know, there will be people who will treat you badly or try to take advantage of you because they’re big and you’re small. A powerless person might throw a brick through the window of the store… and get put in jail. An empowered person has a voice and can make him or herself heard. An empowered person figures out who has the authority to do something about it, writes a letter, or maybe a series of letters going up the chain of command, and gets positive results instead. Don’t get mad, get empowered.

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